Return Policy

Choose How You Want to Be Refunded

Pick one when you start your return. A gift card refund is free; refunds to your original payment method carry a $7.95 handling fee.

Gift Card

Free

The full amount back as a Juicy Couture gift card, with nothing deducted. Emailed to you once your return is reviewed.

Original Payment

$7.95

Back to the card or method you paid with. A $7.95 handling fee is deducted. Issued after we receive and inspect the item.

Instant Refund

$7.95

Powered by Reshop. Same $7.95 handling fee — what changes is the timing. Your money goes back to your original payment method right away, before you ship.Ship within 7 days

Two dates, and they’re different. You have 30 days from delivery to start a return. But if you take the Instant Refund, you have 7 days to get the package to the carrier — that’s the earlier date in your confirmation email. Reshop emails you before it runs out and you can extend it once. Miss it anyway and the refund reverses. A gift card or standard refund has no second deadline.

Original shipping charges are not refunded on either option.

What Happens After You Ship

We’ll email you at each step, so you never have to guess where things stand.

1. Right awayYou start your returnChoose your refund option and print your prepaid label and packing slip. Put the packing slip in the box — returns without one take noticeably longer.
2. Within 28 daysYou drop it offYour return request stays open for 28 days — after that it expires and the prepaid label stops working with it. If yours has expired, start a new return from your Return Status page for a fresh label. No need to contact us.
3. On arrivalWe receive and inspect itYou’ll get a “we’ve received your return” email. Everything before that email is carrier transit, not us processing — if your tracking hasn’t moved, the package is still on its way.
4. About a week after you shipYour refund is issuedCounting from the day your package starts moving with the carrier, most refunds are issued within about a week — transit and inspection included. Holiday and peak periods run longer. If you took the Instant Refund, you already have your money and this step just settles it.
5. Then 3–5 business daysIt reaches your accountCard refunds take a few more business days to post — that part is your bank’s timing, not ours. Gift cards arrive by email once your return is reviewed.

End to end, most returns take about twelve days from the day you start one to the day the refund is issued. Carrier delays and a missing packing slip are what stretch it.

Final sale items cannot be returned for a refund or a gift card. Original shipping charges are non-refundable. Anything sent back that doesn’t meet the conditions above may be declined and returned to you.

Bought It Somewhere Else?

A department store, reseller, or marketplaceReturn it to wherever you bought it, under their policy. We aren’t able to process returns for items we didn’t sell you directly.An international Juicy Couture siteOrders placed outside the U.S. site can’t come back through this portal. Each region runs its own returns — use the returns page for the site you ordered from.

Common Questions

Can I exchange something instead of returning it?

We don’t offer exchanges. To get a different size or color, return what you have for a refund or a gift card and order the replacement separately. That’s usually faster anyway — the size you want is yours as soon as you order it, instead of waiting on your return to arrive first.I paid with Klarna. Where does my refund go?

Reshop is the partner that funds instant refunds. When you choose Instant Refund, a Reshop window opens inside your return — you don’t leave the page or start anything separate. You’ll set up a quick Reshop account, and the money comes from them right away instead of waiting on us. If you have a question about a Reshop payment, their team can answer it fastest: see how Reshop works(opens in a new window), their Help Center(opens in a new window), or contact their support team(opens in a new window). Anything about the return itself — the item, the label, the window — is us.Why does my return show two different dates?

Because two clocks are running. The 30-day window is your deadline to start a return, counted from delivery. The earlier date is the Instant Refund shipping deadline — if you took your money up front, you have 7 days to hand the package to the carrier. That earlier date only applies if you chose Instant Refund; on a gift card or standard refund, the 30-day window is the only date that matters.What happens if I take the Instant Refund and don’t ship in time?

You’ll get a warning first. Reshop emails you directly as the deadline approaches, and you can extend it once yourself from their message if you need more time. If the deadline passes with no extension and no shipment, the refund reverses and the amount goes back onto your original payment method.

If you already know you can’t ship within 7 days and you’ve used your extension, choose one of the standard options instead — you’ll wait longer for the money, but there’s no deadline beyond the 30-day window and nothing to reverse.My return label stopped working before I could ship it.

The label doesn’t expire on its own — your return request does, 28 days after you start it, and the label stops working with it. You can fix this yourself: open your Return Status page (the link is in your return confirmation email), cancel the expired return, and start a new one. A fresh label is issued right away, and nothing is lost. If your original 30-day window has also closed by then, contact us and we’ll take a look.I never got my label, or it won’t load.

First check your spam folder, then the Return Status page from your confirmation email — the label and QR code both live there and can be reprinted any time. If that page won’t load or shows an error, let us know with your order number and we’ll send a label to you directly.You emailed to say you received my return. Where’s my refund?

That email confirms your package arrived and has entered inspection — the refund hasn’t been issued yet. Once it is, card refunds take another three to five business days to appear on your statement, and gift cards are emailed to you. If it’s been more than two weeks since that email, contact us.Will I be charged to return something?

Refunds to your original payment method carry a $7.95 handling fee, deducted from your refund — that applies to the Instant Refund too, since it goes back to the same place. A gift card refund has no handling fee and comes back at the full amount. Original shipping charges aren’t refunded on any option.

You don’t have to work it out yourself: the returns portal shows your total estimated refund with the fee already taken off, before you confirm anything.I lost my packing slip.

You can reprint it from the returns portal using your order number. Sending a return without one still works, but it takes longer to match your package to your order, which delays the refund.My item arrived damaged, defective, or it’s the wrong product.

Don’t start a standard return — contact us instead and we’ll make it right. You won’t pay a handling fee for our mistake.My 30 days just ran out. Is that it?

Get in touch. The 30-day window is our standard policy, but we’d rather hear from you than have you stuck with something you can’t wear.

Still Stuck?

Contact our team with your order number and we’ll pick it up from there.